Housing investment and planned works
10.1 Developing programmes
We have a 30-year business plan that accounts for asset lifecycles and renewal periods, in line with our Housing Asset Management Strategy. A programme of works is established to identify the number of schemes we have planned and how many elements of work, i.e. number of replacement kitchen and bathrooms, roof replacements, will take place each year based on age and condition of the elements. At the start of the financial year, the tenants within the schemes will be sent out a letter to say what works will be completed.
10.2 Tenant support
For most schemes, the tenant will be assigned a Customer Liaison Advisor to work with them during any scheduled works. They will fully explain the planned works process to the tenant, collect the tenant's colour and style choices, make sure the tenant is kept up to date with the progress of the works and ensure that the works are delivered smoothly and successfully.
10.3 Tenant choice
Tenants will be given options for their kitchen and bathroom fittings. This includes bench worktops, unit doors, unit handles and kitchen tiles.
Where we complete the internal decoration of communal areas, we will provide tenants with a choice of colours for these areas.
10.4 Decant
A decant is when the tenant is required to move from their property on a temporary basis due to repairs or improvements that cannot be completed with the tenant in their home.
On these occasions we will work with the tenant to ensure household needs are met and disruption kept to a minimum.
10.5 Tenant refusals
If the tenant refuses any planned programme work to their home, then they must sign a disclaimer. Works of a health & safety nature or structural related cannot be refused.
If the tenant then changes their mind after refusal, it may not be possible to deliver works within the existing programme. We will endeavour to schedule works as early as possible, but this may not be within the same financial year.