Introduction
North Tyneside Council is committed to providing a customer focused and best value approach to our repairs and planned maintenance service.
The service will be delivered to a high standard and quality, whilst representing good value for money.
This policy sets out the services that our tenants and leaseholders can expect from our repairs and planned maintenance service. This approach will contribute to our customer satisfaction with their homes, ensuring our housing stock remains safe, high quality, and affordable.
It also outlines our approach towards chargeable costs for tenants and leaseholders that sit outside the responsibility of the landlord and freeholder, and our approach to landlord’s consent.
This policy should be read in conjunction with the following documents that set out our responsibilities as a social housing landlord and those of our tenants and leaseholders:
• Tenancy Agreement
• Tenants Repairs Handbook
• Moving In Standard
• Moving Out Standard
• Safety, Health, and Environment Management (SHEM) Standards
• Lettings Policy
• Decant Procedure
• Fixtures and Fittings
• Gas Policy
• Condensation Mould and Damp Policy
• All Empty Homes Standards
• Chargeable Policy