Appendix 2: Qualifying repairs and associated times
The table below shows the time if takes for the Council to respond to a qualifying repair
| Description of repair | Response Time (working days) |
| Total loss of electrical power | 1 |
| An unsafe electrical fitting | 1 |
| Total loss of water supply | 1 |
| Total or partial loss of gas supply | 1 |
| Blocked flue to an open fire or boiler | 1 |
|
No heating or hot water (between 1 November and 30 April) |
1 |
| Leak from a water pipe, tank or cistern | 1 |
| Blocked or leaking foul drain, soil stack or toilet | 1 |
|
Toilet not flushing (if there is only one toilet in the property) |
1 |
| Insecure external window, door, or lock | 1 |
|
No heating or hot water (between 1 May and 31 October) |
3 |
| Partial loss of electrical supply | 3 |
| Partial loss of water supply | 3 |
| Blocked sink, basin, or bath | 3 |
| A tap that cannot be turned | 3 |
| Loose or detached banister or handrail | 3 |
| Rotten timber flooring or stair treads | 3 |
| Leaking roof | 7 |
| Door-entry phone not working | 7 |
| Mechanical extractor fan not working | 7 |
Should the Authority fail to complete the repair the tenant is entitled to follow the Right to Repair scheme as detailed below:
Stage One - Complete the Repair
- Tenant provides Authority with the opportunity to complete the described repair withing the stated response time.
Stage Two - Appoint second contractor
- If the repair is not completed within the stated response time, the tenant can request someone else carry out the work.
- The Authority will instruct a contractor to complete the works and issue the tenant with a copy of this instruction.
- The appointed contractor will complete the repair within the same response time as the initially described repair.
Stage Three - Compensation
- If the repair remains outstanding after the stated response time has passed then the tenant should contact the Authority to report this.
- They can do so by:
- Phone: 0345 2000 102
- Email: Repairs@northtyneside.gov.uk
- Write to: Property Services, North Tyneside Council, The Killingworth Depot, Block A, Station Road, Killingworth, NE12 6QQ
- Unless there is a good reason why the works have not been completed in the stated response time the tenant will be entitled to receive £10 compensation.
- For every additional day the tenant waits for the described repair to be completed, they will be entitled to a further £2, up to a maximum of £50.
Stage Four - Your Right to Repair
- If the contractor appointed at Stage Two does not complete the repair within the stated response time, the tenant can appoint their own suitably qualified contractor to carry out the repair.
- The total cost of the repair must be less that £250.
- It is the tenant's right to pass the relevant invoice to the Authority and the Authority will then pay it.