Customer satisfaction and complaints
We strive to deliver excellent customer service to keep North Tyneside a great place to live, work and visit.
Our Customer Promise sets out what residents can expect from us and what they can do if things don’t go well.
We view customer feedback, including complaints, as an important way of identifying what is going well, but also what could be better.
We are committed to using customer feedback to improve our services and increase overall customer satisfaction.