Aids and adaptations
We are committed to supporting tenants who may have a disability or mobility issue to live independently within their home. We will work with them and the relevant agencies to ensure that appropriate adaptations are installed wherever possible, so that they can continue to live in their home and enjoy a good quality of life.
The Aids and Adaptations Tean provide a service to council and private properties with the priority response time being the same for both tenures.
Following the recommendations, the team will allocate an appointment in line with the following priorities:
- A0: target response time 2 working days. Examples include the installation of grabrails, handrails and key safes.
- A1: target response time 5 working days. An example is a door entry system installation.
- A2: target response time 8 working days. This includes external rails.
- A3: target response time 45 working days. This is major adaptations to a property such as a stairlift or a ramp.
A2 and A3 timescales are from when the required items are ordered by the team.