Repairs Policy

Appendix 1: repair responsibilities

The table below shows who is responsible for each repair

Repair Type  Who is responsible? 
  Landlord Tenant 
Bathroom    
Internal pipe boxing (if the responsibility is NTC)  X  
Bath panels  X  
Toilet seats and lids    X
Bath and sink plugs and chains    X
Taps to sink and bath (if the responsibility of NTC) X  
Shower (if the responsibility of NTC) X  
Ceilings     
Plaster ceilings  X  

Minor repairs to plaster work such as cracks and

small holes (under 50mm2)

   X
Larger repairs to plaster work (over 50mm2) X  
Artex X  
Decoration    
Internal decoration   X
Curtain battens   X
Doors    
Doorbell   X

Internal doors adjustment when new flooring

fitted

   X

External structures including doors and gates

(fitted by you or previous tenants)

   X
Door entry systems  X  
Door vents  X  
External doors - including ironmongery  X  

Storm door (in addition to the main property doors,

fitted to the side or rear of the property)

   X

Gaining entry to the property (i.e locked in, locked out, 

lost keys)

   X
Internal doors - including ironmongery X  
Maintenance of catches and locks    X
Drains and gutters     
Drain blockage (withing the boundary of the property) X  
Clearing and upkeep of ground level gulleys and grates   X
Clearing and upkeep of gutters  X  
Drains and gulley surrounds/gulley grids X  
Inspection chambers  X  
Soil vent pipes, including clips  X  
Electrical items     
Consumer unit (fuse box) X  
Smoke alarms  X  
Carbon monoxide alarms  X  
Electric fires (if the responsibility is NTC)  X  
Electric storage heaters (only if supplied by NTC) X  
Electric meter and supply (contact your utility supplier)   X
Extractor fans  X  
Immersion heater  X  

Internal light bulbs, fuses and fluorescent tubes (unless

in a bathroom or communal areas)

   X
Wiring - sockets, light fittings, and switches  X  
Electric plugs fitted to tenant's appliances (not sockets)    X
External items     

Maintenance of garden area (grass/paved areas/

concrete) 

   X
Clothes posts and/or hooks   X

General upkeep of gardens and surrounding areas

(including paving and concrete)

   X
Paths - path to front door and 1m around property X  
Boundary walls (if the responsibility of NTC) X  
Boundary fences (if the responsibility of NTC) X  
Maintenance of fencing  X  
Council owned garages and outbuildings X  
Hardstanding and gates (if the responsibility of NTC) X  

Sheds, including clearance and moving for repairs to 

take place

   X
Communal areas - basic maintenance  X  
Communal areas - lifts and stairs X  
Floors    
Laminate floors (lifting and replaying for repairs)    X

Loose floor coverings and carpets (including ceramic

floor tiles)

   X
Concrete floors  X  
Floorboards and joists X  
Floor, wall, and fireplace tiles    X
Heating     
Bleeding radiators    X
Gas meter and supply (excluding gas meter box doors)   X
Pipework X  
Radiators, valves, time clocks and thermostats X  
Kitchen items     
Cooker point of change - following change of cooker   X
Maintenance of kitchen cupboards and drawers   X
Repairs to cupboard door catches, handles and hinges X  
Plugs and bulbs    
Energy efficiency    X
Low energy light bulbs    X
Plumbing    
Removing and replacing radiators for decoration   X
Repairing plumbing after decoration    X

Washing machine plumbing and fitting (if not supplied

by NTC)

   X
Roofs     

Aerials, satellite dishes, telephones and removing cables 

before and after maintenance work

   X
Security     

Extra door or window locks (not to be fitted to PVC 

doors)

   X
Walls     
Regrouting when discoloured   X

Minor repairs to plaster work such as cracks and small 

holes (under 50mm2)

   X
Larger repairs to plaster work over 50mm2 X  
Windows     
Fitting, removing, and adjusting blinds    X
Releasing windows stuck after internal painting    X