A guide to the service

Before you report a repair to us, you should:

• Check who is responsible for the repair.
• If possible, refer to the self-help videos on the council’s website

Repair responsibilities 

Making sure your home is kept in good condition is a shared responsibility between North Tyneside Council and yourself. 

Which repairs are North Tyneside Council responsible for? 

Keeping the outside of the property, the structure and items inside such as baths and toilets in good condition are our responsibility.

If these need to be repaired because of general ‘wear and tear’, it is our responsibility to ensure they are fixed. 

Appendix One provides examples of some of our and your repair responsibilities. More information of your responsibilities can also be found in your Tenancy Agreement or on our website.