Appointments
The following appointment windows are available:
- ALL DAY: Between 8am and 4pm.
- AM: Between 8am and 12 noon.
- PM: Between 12 noon and 4pm.
- School run: Between 10am and 2pm (these appointments will be prioritised for households with school age children).
In certain circumstances the following households may be eligible for a priority service when, living in the property there is:
- A child under the age of 12 months
- Anyone with a disability or long-term health condition specifically affected by colder weather which would be exacerbated by no heating or hot water.
For external repairs, an appointment may not be required, but the tenant will be informed of the target response date. However, if the tenant requires an appointment for an external repair, they can request one.
Right to Repair
The Secure Tenants of Local Authorities (Right to Repair) Regulations SI. 1994 No 133, sets out that qualifying repairs should be completed within mandated timescales.
Appendix two details this information.