Our commitment to you
Our key aim is to ensure our tenants and leaseholders live in homes that are safe, well maintained, high quality and free from harm or danger.
We are committed to providing an excellent customer service and to ensure that we meet this commitment our staff and appointed contractors will always be:
Professional
We will provide a professional, high-quality service at all times.
Honest
We will explain clearly what work is required, when it will be undertaken and estimate how long it will take to complete.
Trustworthy
We will respect your privacy.
Reliable
We will carry out what we said we would do within timescales provided.
Respectful
We will respect you, your household, and your home. This includes any vulnerabilities within the household and cultural beliefs.
Polite
We will ensure that we are always polite and courteous.
Clean and tidy
We will work in a clean and efficient manner, removing all our rubbish, as necessary.
Safe
We will work in a safe manner.