About this guide
This guide contains information about the repairs service that is available to you as a tenant of North Tyneside Council (NTC). This includes our responsibilities and commitment to you as your landlord and your responsibilities and commitment to us.
The service is provided through our in-house teams, or one of our appointed contractors, working on our behalf.
Access Statement
If you need us to do anything differently (reasonable adjustments) to help you access our services, including providing this information in another language or format, please contact 0345 2000 102 or email repairs@northtyneside.gov.uk
Reporting a repair
You can report a repair to our dedicated Repairs Contact Centre, Monday – Friday 8am – 6pm.
Telephone: 0345 2000 102
Email: repairs@northtyneside.gov.uk
Website: Report a repair (LINK TO BE ADDED)
Emergency repairs
Can be reported on 0345 2000 102 during the following times:
Monday – Friday: 6pm – 8am
Friday – Monday: 6pm – 8am
All Bank Holidays
Depending on the emergency you may also need to contact:
- National Grid on 0800 111 999: Gas- smell, leak, or fumes
- Ring 999: Fire - Smoke fumes or smoke detector alarm activated
- Northern Power Grid on 105: No electricity
- Northumbrian Water 0800 393 084: Water- burst pipe, flooding, or no water