What you need to provide when reporting a repair
- Details of what needs repairing.
- If the problem is with your heating system, any error codes.
- Any information you think we may need to know, including your contact details and access to the property.
Our call handlers will talk to you about your repair and:
- Confirm who is responsible for the repair.
- If it is our responsibility, make an appointment for our staff or appointed contractor to call.
- To prioritise the repair, we may ask your permission to share a video diagnosis tool. If your mobile phone is compatible a link, a will be sent to your phone enabling us to see the repair you are reporting.