An emergency repair is a repair which:
- Presents a danger to life or limb.
- A major health and safety risk.
- A security risk.
Depending on the emergency you may also need to contact:
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Actions |
| Gas (smell, leak or fumes) |
- Call National Grid on 0800 111 999. Ring from outside your home to minimise the risk of an explosion.
- Turn off the gas through turning the handle at the meter to a horizontal position.
- Open windows.
- Do not smoke.
- Do not switch anything electrical off or on until the problem is fixed.
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| Smoke, fumes or your smoke detector alarm is activated |
Call 999 if you can see or smell smoke. |
| Carbon monoxide alarm is activated |
- Carbon monoxide fumes - Call National Grid on 0800 111 999.
- Check alarm if there are no visible signs of smoke or fire
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Electricity (fittings or applicances sparking, flickering or shocks)
No electricity at all
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- Turn the mains switch at the fuse box to OFF.
- Check the meter to see if there is anything on the display. If there is not and/or there is a power cut affecting more than one property call Northern Power Grid on 105.
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| Water (burst pipe, flooding or no water at all) |
- To stop flooding, turn the water off at the mains stop tap, turn to the right.
- If you need to turn the supply off to a fitting, such as a toilet or sink, use the service valve on the pipe leading to it.
- If the issue is with the water supply to your home, contact Northumbrian Water on 0800 393 084.
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