Your commitment to us
To ensure that you receive the service that we commit to provide, please follow the information below. If you do not, it will not be possible for the appointment to go ahead.
Keep your repair or inspection appointments or let us know as soon as possible if you need to rearrange.
- Follow any safety advice and instructions provided to you by our staff and appointed contractors.
- Make sure someone over the age of 16 years of age is at the property for the appointment.
- If asked to do so, please remove any floor coverings, ornaments, furniture and valuables from the area we need to work in.
- Keep pets and children away from the work area
- Refrain from smoking or vaping in the property whilst our staff and appointed contractors are at your home.
- Treat our staff and appointed contractors as you expect to be treated. Please note that abusive language or behaviour will not be tolerated under any circumstances, and we may refuse to complete the work if this happens