Quality of practice framework

We get feedback from those we work with and those who work with us. It is very important to the partnership that we understand the experience of people who use our services and support. We want to know, did we make a difference? We will use a variety of tools to support children, young people and families to share their views, and we will capture feedback in different ways. We want to use feedback to understand from all angles the impact of the SEND partnership. All the different sources of feedback play a part in helping us to understand the quality of our practice. A key priority is to explore the experience of the children, young people and their families who receive our services. We want to capture the wishes and feelings of every child and young person we work with. This helps us to understand their experience, which informs plans and decisions to make things better. We can get feedback in many ways including:

• Direct work, either as part of an assessment or ongoing intervention;
• Feedback given, such as part of a review or assessment/advice;
• Targeted initiatives to involve and collaborate with children, young people and their families to inform priorities and shape practice. (Including Parent Carer Forum and Youth Forum events);
• Supervision, including group supervision;
• Management oversight;
• Complaints or compliments;
• Feedback solicited as part of audit activity

All our staff have a role in improving the lives of children and young people and they must work in partnership to achieve good outcomes. We want to understand the interface between all partner agencies. Some of the places in which this feedback may be captured include:

• SEND Youth Forum;
• SENDIASS;
• North Tyneside SEND Strategic Board meetings (executive and sub-groups).

We know our staff are our greatest asset to deliver on our ambitions for children and young people. We have high expectations for the quality of work our staff do, so it’s only right that we seek to understand how they experience working for us. We will regularly ask if they understand the expectations and if they have the support and resources to deliver them. We collect this feedback through a variety of opportunities including: 

• Staff surveys and healthchecks;
• Practice weeks
• Supervision;
• Staff meetings;
• Observation of practice
• Evaluation of training