Definitions
Aids and adaptations: equipment and/or alterations to a property to enable the household to remain in their home and maintain their independence.
Cyclical works: are undertaken in cycles (1 year +), to maintain the general appearance and condition of buildings and property.
Decant: when the tenant is required to move from their property on a temporary or permanent basis due to repairs that cannot be completed with the tenant in the property.
HRA: Housing Revenue Account
Party wall: wall shared by two adjoining properties.
Responsive Repairs: include routine and everyday repairs, as well as emergency or urgent repairs.
The Service: Property Services Team