Relevant legislation, regulatory and professional standards framework
Under the Equality Act 2010 (the Act) a person is considered as having a disability if they have a physical or mental impairment that has a ‘substantial’ and ‘long term’ negative effect on their ability to carry out normal day-to-day activities.
The Regulator of Social Housing’s Tenant Empowerment and Inclusion Standard (‘the Standard’) sets expectations of Registered Providers (including the Council) to take account of the diverse needs of its tenant populations and, where necessary, adjust services to increase equal opportunity for all to access the housing-related services we provide.
Other legislation used to inform this policy are:
- Landlord and Tenant Act 1985
- Housing Act 1996 and the Homelessness (Priority Need for Accommodation) (England) Order 2002
- Human Rights Act 1998
- Housing Act 2004 - Health and safety standards for rented homes
- Housing Ombudsman Complaint Handling Code
- North Tyneside Council Equality and Diversity Policy 2025
- The Care Act 2014
- Multi-Agency Adult Safeguarding Policy 2025
For further information
Please contact Housing and Property Services; Telephone: 0345 2000 102. Contact us using our online form on the council website or write to us at The Killingworth Site
Block A, Station Road
Killingworth
Newcastle upon Tyne
NE12 6QQ