Our responsibilities as Landlord
8.1 Repairing and maintaining the structure of the property.
8.1.1 We will keep in repair the structure of the property, including drains, gutters and external pipes. We will do all the repairs you ask for within the timescale set. Details of these can be found on our website or in our repairs leaflet.
8.1.2 We will keep in repair and proper working order the fixtures and fittings for:
- room heating and water heating.
- sanitation including basins, sinks, baths and toilets.
- supplying water, gas and electricity (except light bulbs).
8.1.3 If you apply to buy your home, we will continue to do repairs until you have bought it but we will not do any improvements.
8.1.4 We will repair any furniture we rent to you with your home when you ask us to do so.
8.2 Maintenance of shared areas
We will maintain all shared entrances, halls, stairways, lifts, passages, lighting and other shared facilities
8.3 Changes to the tenancy agreement
We can increase or reduce the rent or other charges to the property if we give you four weeks’ notice in writing.
We can only change the other conditions of this agreement if we:
- give you written notice of the proposed change and its effect on you,
- consider any comments, questions or feedback,
- give you at least four weeks’ notice before the changes take effect, as well as information on the new conditions and how they affect you.
8.4 What to do if you are unhappy with our service
If you think that we have not carried out any of our responsibilities or have taken an unreasonably long time to carry out any task we are responsible for under this agreement, you should first contact us to discuss the problem. If you are still unhappy, you can make a complaint under our complaints procedure. This has three possible stages, leading to a final decision by an independent review panel. You still have the right to refer your complaint to the Housing Ombudsman if you are dissatisfied with any decision.
You can get details of any of the above from us.