Our Results - Tenant Perception
The below results reflect how our tenants feel about our services.
| Measure | 2023/24 | 2024/25 |
|---|---|---|
| Overall Tenant Satisfaction | 69% | 71% |
| Satisfaction with repairs | 70% | 70% |
| Satisfied with time taken to complete recent repair | 65% | 67% |
| Satisfied that home is well maintained | 66% | 67% |
| Satisfied that home is safe | 70% | 74% |
| Satisfied that Landlord listens to tenants | 48% | 50% |
| Satisfied that Landlord keeps tenant informed | 60% | 63% |
| Agreement that Landlord treats tenant fairly and respectfully | 69% | 70% |
| Satisfied with Landlord’s approach to complaints | 33% | 42% |
| Satisfied that Landlord keeps communal areas clean and well maintained | 54% | 57% |
| Satisfied Landlord makes positive contribution | 51.8% | 54% |
| Satisfied how Landlord handles antisocial behaviour (ASB) | 43.5% | 52% |