Our Results - Complaints
The below results show how we are performing
| Measure | 2023/24 | 2024/25 |
|---|---|---|
| Complaints relative to the size of Landlord Stage 1 | 23 | 23.2 |
| Complaints relative to the size of Landlord Stage 2 | 6.4 | 9.2 |
| Complaints responded to within timescales Stage 1 | 100% | 100 |
| Complaints responded to within timescales Stage 2 | 97.8% | 100 |