Our performance scorecard

Tenants and residents

Ref  Measure Is higher or lower better June 2025 2024-25  2025-26 to date Year- End Target  On target?  Are we getting better?  Benchmarking result
TR1  New Tenant Contacts (Completion Rate) Higher 32.84% 41.73% 20.09% 100% No Higher N/A
TR2 Tenancy Review Visits Completed Higher 51.29% (54) 36% 66.35% 1,248 No Higher N/A
TR3 Average number of days to re-let an empty home L 55.6 45.5 55.1 35 No Higher N/A
TR4 Percentage of rent lost through local authority dwellings becoming vacant L 0.76% N/A 0/74% 0.74% Yes Lower N/A
TR5 % of Rent Collected Against Debit (quarterly indicator) Higher N/A 98.6% 97.6% 96.6% ? Higher N/A
TR6 Average Time Taken to Repair All Empty Homes (in days)                
TR7 Cost of B&B (YTD)  Lower £82,615 (estimate) £1,330,340 £300,692 £1,600,000 Yes Higher £717,413 (23/24)
TR8 Number of Complaints N/A 30 32.9 (avg) N/A N/A N/A Lower N/A
TR9 % of Complaints Responded to on Time Higher 91.8% 97.3% 95.4% 100% No Higher Upper quartle