Policy Aims
This policy seeks to support vulnerable tenants and household members living in North Tyneside Council homes and North Tyneside residents to address the challenges they may face in:
- sustaining their tenancy
- improving the quality of their homes
- accessing and benefiting from our services
It is our commitment to ensuring residents with disabilities and /or vulnerabilities are not disadvantaged when accessing our services.
This policy sets out how we define vulnerability, identify those who are vulnerable and take action to support them. The policy also defines what a ‘reasonable adjustment’ is, the circumstances they will be made and how they can be requested.