Priority services register
The Priority Services Register is a free service provided by utility suppliers and network operators. Each supplier and provider maintains its own register. Contact them to find out if you’re eligible and register.
You could be eligible if you:
- are of pensionable age
- are disabled or chronically sick
- have a long-term medical condition
- have a hearing or visual impairment
- additional communication needs
- are in a vulnerable situation.
By being on the Priority Services Register you can get additional support. This includes advance notice of planned power cuts and priority support during emergencies.
Northern Gas Networks priority customers.
Northern PowerGrid priority services.
Northumbrian Water priority customers.