Operator business plan
Your business plan should include details of:
- the booking system you will use and how you intend to manage the bookings (including sub-contracting to other operators)
- record keeping
- advertising and signage on vehicles you intend to operate
- your policy on employing ex-offenders who take or receive bookings for private hire vehicles
- provide an example of the register of employees engaged in taking or receiving bookings for private hire vehicles that you are required to maintain
- your policies on how to deal with complaints and lost property.