Aims of the Policy
The policy sets out how reports of moisture related concerns and issues are responded to ensuring that the correct remedial action is identified and carried out within a timely manner, complying with statutory requirements, and following good practice.
Not all reports may require remedial work. In these instances, we will provide tenants with comprehensive advice and guidance on how to prevent, resolve, control and/or manage the issue. If appropriate to do so, the tenant may be signposted to other agencies for additional support. This will include a review of their income and maximising where possible, and utility providers and costs.
The policy covers how we will support and work with our tenants to prevent and respond to condensation, mould and damp related issues and any subsequent remedial action. All our properties and communal areas fall within these criteria, including emergency and temporary accommodation.
This policy aims to:
- Ensure that all our tenants live in homes that are safe, secure, warm, dry, and healthy.
- Guarantee that any tenant who experiences condensation, mould and damp related issues within their home will be treated in a fair, transparent, and consistent manner.
- Comply with statutory and regulatory requirements and good practice.
- Identify the types of moisture related concerns.
- Set out the council’s, tenant’s, and leaseholder’s responsibilities for responding to condensation, mould and damp.
- Provide tenants with advice, support, and guidance to prevent, manage and control condensation, mould and damp related issues.
- Undertake effective investigations and implement remedial repair solutions and improvements to manage and control condensation, mould and damp related issues.
- Explain situations where and why the council will not take remedial work to rectify an issue.