Our commitment
Carers developed The North Tyneside Carers’ Charter. This sets out the key principles when working with carers, these include:
- Recognising carers
- Valuing carers
- Providing information and advice to carers
- Involving carers
Service providers should agree to the principles of the Carers’ Charter. They will also promote the inclusion of carers in planning and decision making. As well as support individual carers to take part in the process as required.
North Tyneside Carers’ Charter
This charter is a set of principles agreed by carers in North Tyneside to promote better recognition and support for them.
Recognising Carers
- Recognise the contribution I make to society
- Recognise the impact of caring on me
- Recognise my expertise
- Take my needs into consideration
- Recognise that I have a life of my own outside of caring and may have other commitments
Valuing Carers
- Listen to what I have to say
- Respect my views
- Show me you care about me and my needs, as well as the person I care for
- Ensure equality of access to all services
Information and Advice
- Give me information in a timely manner
- Check that I have fully understood and been able to take on board what you have told me
- Make me aware of my rights and what I am entitled to
- Advise me how to access support and services
Involving Carers
- Involve me in assessments, care planning and reviews
- Offer me meaningful and timely involvement
- Involve me in decisions about the person I care for
- Be flexible and offer meetings at times which meet my needs
- Feedback to me so I know the outcome of my involvement
- Involve me when you make changes and/or develop new services
- Respect confidentiality but don’t use it as a barrier to involving me
Work to create the charter was supported by the Carers’ Voluntary Sector Forum.
For more information contact North Tyneside Carers’ Centre.