Our Quarter 1 report covers April-June 2025-26. You can read the full report via the link below, here are some key points:
- For April to June 2025, the Housing and Property Services directorate received 88 complaints at Stage One
- This was slightly higher than in 2024 however the figures for 2025 include complaints relating to the Community Protection which has been brought back under Housing management in November 2024. Complaints per team has therefore seen an improvement on the previous year
- 40 of these complaints have been escalated to Stage Two of North Tyneside Council’s Corporate Complaints procedure. For comparison, 33 complaints from 2024 were escalated to Stage Two in the same period
- 98% of all complaints were responded to within timescales within the period with 39% upheld or partially upheld at Stage One. For the same period in 2024, 98% of complaints were responded to within timescales with 43% upheld or partially upheld