This six-monthly report covers April-September 2025-26. You can read the full report via the link below, here are some key points:
- Significant progress has been made during this period, with a wide variety of activity to improve our approach to equality, diversity and inclusion.
- We have set ourselves three key objectives to achieve by the end of 2025-26
- A refresh of our customer data has been undertaken to identify gaps
- Customer profile data is now tracked along with complaints monitoring to support service improvement
- A new customer data collection methodology has been agreed and will be rolled out through our Housing team
- The new council website has launched, which will improve our communication with tenants and ensure that all information is accessible
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Produced a Young Tenants Guide to help young people starting out in their first tenancy