North Tyneside Context
The Our North Tyneside Council Plan 2021-2025 has five themes to help create a North Tyneside that is thriving, family-friendly, caring, secure and green. The plan builds on the success of previous ones and recognises the challenges faced both now and in the future. ‘We listen, we care’ is our Customer Promise and has been developed based on what our residents have told us. This sets out what customers can expect from the Authority, as well as providing direction to give feedback across all of our services, including Homelessness.
Our work around homelessness is complemented by a number of strategies and policies within Housing Services, which include:
- North Tyneside Tenancy Strategy 2021-2025: Provides guidance to registered providers operating in the Borough, including our own landlord function. The Strategy emphasises the need to make best use of the housing stock to meet local housing need, maintain and create successful, sustainable communities and prevent homelessness.
- North Tyneside Allocations Policy 2019 and 2021 review: Explains how people can access secure, suitable and affordable social sector homes within North Tyneside. A banding structure is in place, that includes recognition for North Tyneside residents, including those who are homeless or are threatened with homelessness.
- North Tyneside Environmental Crime and Anti-social Behaviour Policy 2020: Sets out how, in partnership, the Authority will respond to low level environmental crime and tackle anti-social behaviour.
- North Tyneside Housing Services Domestic Abuse Policy (refreshed 2021): Details our response to domestic abuse disclosures.