Customer involvement
This strategy and delivery of our objectives have been shaped by customer involvement. A range of involvement opportunities are available for customers to help inform how our services are delivered, including:
- Repairs and maintenance;
- Planned investment programmes; and
- Affordable homes delivery.
Prior to the commencement of any planned maintenance and property improvement works, we will share programme details with involved customers. This includes fixtures and fittings, and colour choice.
Achieving and maintaining high levels of customer satisfaction are paramount to successful programme deliveries. On the completion of planned maintenance works, all customers are invited to complete a satisfaction survey. Responses inform any service delivery improvements that are required to ensure any work remains a positive experience for our customers.
If any customer is dissatisfied with any work carried out, we will try to resolve this to avert a formal complaint being received.