Equality and diversity policy

We and our strategic partners will provide appropriate, accessible and effective services and facilities to all current and potential customers in accordance with our customer promise and corporate values.

We will:

1. use our equality impact assessment process to help us challenge, review, monitor and improve our services, working practices and resource allocation
2. ensure all of our customers receive services in accordance with our customer promise and Accessible Information Policy, and that reasonable adjustments are made
3. use a range of methods to enable customers to access our services independently and appropriately
4. ensure that the information we provide can be read or received and understood by the people for whom it is intended
5. ensure that all buildings, facilities and services are welcoming and accessible
6. work with our partners to tackle discrimination, ensuring that clear procedures are in place for reporting any such discrimination
7. use the equality and diversity data we collect to identify and take action to address the needs of groups within our communities that are under-represented, disadvantaged or have particular needs due to their protected characteristics
8. involve residents in shaping our services through inclusive engagement and consultation.